Items where Author is "Andini, Firda Surya"

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Thesis

Andini, Firda Surya (2016) Kualitas Layanan Jasa Menggunakan Metode Servqual dan Importance Performance Analysis (IPA) Di Stasiun PT KAI (Persero) Daop 8. Skripsi thesis, Institut Teknologi Nasional Malang.

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