Items where Author is "Laka, Agustinus"

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Thesis

Laka, Agustinus (2012) DIMENSI KUALITAS SHOCK BREAKER TERHADAP PERSEPSI DAN EKSPEKTASI KEPUASAN KONSUMEN DENGAN METODE QUALITY FUNCTION DEPLOYMENT ( Studi kasus di PT.Indospring Tbk Gresik ). Masters thesis, ITN Malang.

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