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Budiharti, Nelly and Hutabarat, Julianus and Sahita, Panji Priya (2020) Quality of Service Using Partial Least Square (PLS). International Journal of Innovative Science and Research Technology, 5 (7). pp. 1324-1326. ISSN 2456-2165
Sahita, Panji Priya (2020) Analisis Kualitas Pelayanan dan Kepuasan Pelanggan Menggunakan Metode Servqual (Studi Kasus PT.Balistha Gapala Nandya). Masters thesis, ITN malang.